Delivery

Delivery costs. These are clearly listed on our Delivery page and at the checkout (before your order is completed). 

We currently deliver to UK addresses.

Sometimes there are events that occur that are outside of our control, this could be due to periods of severe weather conditions (e.g. floods, gales and snow), substantial increase in demand for our products or any other event we cannot predict or control. During these times, all of our delivery methods may take longer than expected. In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly. However, we advise all of our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play. If our supply of the goods is delayed by any event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for the delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot. Goods that are returned to us will incur a further delivery charge.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.

Accuracy of delivery details. Please ensure that the delivery address you enter is correct as we will not be liable for failed delivery due to inaccurate information provided by you.

 Refunds.

When we will pay the costs of return. We will pay the costs of returning the goods:
(a)    if the goods are faulty or misdescribed; or
(b)    if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, or if you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to cancel) you must pay the costs of returning the goods.   

What we charge for collection. If you are responsible for the costs of return, and we are collecting the goods from you, we will charge for collection. The costs of collection will be the same as our charges for Next Day delivery service, see our Delivery page for details.

How we will refund you.  We will refund you the price you paid for the goods, including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to cancel. If you are exercising your right to cancel: 
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer a premium delivery service at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your statutory right to cancel then: 
If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. 
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Price and payment.

Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause for what happens if we discover an error in the price of the goods you order. 

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the price of the goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

When you must pay and how you must pay. We accept payment with VISA, Master Card, American Express, PayPal and Klarna which you must pay for before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.